Technical context
- App version from Settings.
- Device model and OS version.
- Rough time when issue happened.
Support
Need help with SongSpot?
For account, purchase, room sync, or bug issues, contact support and include the technical details below so we can resolve it quickly.
Include this in your message
These details usually cut troubleshooting time significantly:
Issue details
- Exact error message or screenshot text.
- Steps that trigger the issue.
- Expected behavior vs actual behavior.
Common request types
- Account recovery and login issues.
- Purchase or coin credit discrepancies.
- Room sync, leaderboard, or session bugs.